Creating a Customer-Centric Business
Friday, January 29th, 2010 at
3:05 am
Ranjay Gulati, Harvard Business School professor and author of “Reorganize for Resilience: Putting Customers at the Center of Your Business,” on how to deliver what customers really want.
Duration : 0:10:37
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Tagged with: business • customer • focus • gulati • harvard • hbr • publishing • ranjay • resilience • school • strategy • survival
Filed under: publishing
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The customer is …
The customer is always right… and must be punished for his arrogance.